Contents
Learning the Basics (Using Telephone, Being Effective,Recognizing Barriers, Achieving Clarity, Keeping your Distance, Creating an Impression) Improving Technique (Receiving Phone Calls, Passing on Information, Finding Information, Being Understood, Giving Feedback) Getting Through Learning to Listen Taking Messages Leaving Messages Showing Attentiveness Keeping Boredom at Bay (Interpreting Dialogue, Recognizing Prejudice, Overcoming Prejudice, Responding to Someone, Acting on What you Hear, Asking Questions, Striking the Right Tone, Taking Notes, Exchanging Information) Using Information Technology (Using the Fax, E-mail). |
