UBG recognizes that many corporate clients have specific goals associated with the growth and development of their business. To help companies achieve those goals, we have designed in-house workshop programs specifically geared to a particular company's resources, marketplace, customer base and training needs. Whether implemented by your corporate training department or directly by us, your entire team is trained in a common business development methodology to optimize sales performance and profits.

Over the years, we have made it our business to learn each client's business. We have expertise in a broad range of IT/ ITES, international and domestic call centers, technical helpdesks, customer service and collections, and utility-related industries. This in-depth experience enables us to design programs that speak directly to the issues challenging our clients in these industries.

Many firms have adopted the UBG Business Development Process as their corporate standard for training as evidenced by their continued partnership with us over the years. They turn to us because they know our process works and they have the revenue results to prove it.

Our Specialization

Our skills development workshops include the areas of voice and accent, communication, service, and management. We offer skills that help all levels in an organization starting from the junior most to the top management.

This includes:

• Train the trainer workshops for developing in-house resources
• Management Programs for middle and senior management, performance  appraisals and coaching
• Communication & Business Presentation Programs
• Customer focused programs such as Customer Service, sales and tele-marketing
• Call Center Programs in Voice and Accent training
• Cross cultural communication for dealing with people from other countries